Shipping Policy & Refund

Shipping Policy

For shipping, AUS if free for orders over $100AUD and everywhere else in the world will be the shipping rate shown at checkout.

Please expect 2-5 days for AUS and 1-3 weeks internationally.

Please Note: Any orders placed together with pre-order products will be shipped together, unless products are purchased separately.

Cancellation of Orders

Unfortunately we do not provide an option to cancel your order once it has been made. Please take this into consideration when placing your order and making your purchase.


Missing or Damaged Return Policy

Products purchased from Healixir are fully covered by transit insurance. In an unforeseen circumstance in which your order is damaged or lost in transit please email us directly at adam@healixir.co, and provide a complete detailed description of what has occurred, photo of the damaged product, a photo of the packaging showing the shipping label along with your name and contact details. We will make it a priority to rectify the issue as soon as possible.

 

Right to Refuse

Healixir will not tolerate hostile customers who threaten or harass staff members in any way.  This includes hostile acts in person, over the phone, via email, or Internet with slander or defamation against Healixir. If an individual or individuals violate any these acts, Healixir reserves the right to cancel and/or issue a refund, and pursue legal action.